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Our Satisfaction Guarantee:-
If you are not completely satisfied with a product you have purchased from our site, you can return it within 15 days of purchase and we will provide you an exchange, credit, or refund the cost of the item. Freight and handling charges cannot be reimbursed. When returning items offered with "free shipping", the actual shipping costs will be deducted from your refund. In addition most manufacturers charge a minimum of a 20% restocking fee, which will be passed on to you and deducted from your return should you wish to return your item(s). Please note that items sold as "No Returns" or items that have been assembled or not in the original packaging cannot be returned.
Please see our returns policy for more specific information on returns.
Warranty Information:-
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Shipping Information:-
Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home/office. A heavy or oversized shipment requires the use of a Common Carrier and is typically curbside delivery only. Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise. A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have receieved your entire order prior to signing. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
Our White Glove Delivery Service:-
Our White Glove Delivery Service is the best type of in-home delivery service available today. When this service is provided or selected, it means the furniture will be delivered into your home, into the room of your choice. We understand that it is very important that you receive your new furniture in perfect damage-free condition, that's why we pay extra to have your furniture delivered by White Glove service. This means that every piece of furniture is pre-inspected for damage prior to delivery, then completely blanket wrapped to protect your furniture while it is being carefully delivered.
Many online furniture stores offer "White Glove Delivery," meaning your furniture is taken to the proper room in your house. Our White Glove Delivery is the best furniture delivery service in the country. Why is our White Glove Delivery Service better?
- Each piece of furniture is opened and inspected by a furniture expert before it is placed on the delivery truck.
- Our White Glove Service only moves new furniture, unlike other delivery companies that move many different types of large items.
- Our drivers are specifically trained how to handle furniture.
- Deliveries and Customer Service is available seven days per week, not just weekdays.
- Our White Glove delivery trucks have GPS navigation systems and 2-way radio contact with their dispatcher, so when they give you a delivery appointment, you know they'll be there.
- Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
There are no tiered levels of service with our White Glove Service. All furniture deliveries receive the highest level of service available with delivery into you home and your room of choice.
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Better Price Offers:-
Remember... Price isn't everything! The reason so many customers shop at iFurn Stores is because we stand behind our products and provide extraordinary customer service. We are always here to help you in any way we can and make sure you are a happy customer (see our Testimonials). The price considered will be the "landed price", including shipping and taxes. We will do our best to beat our competitors by 10% of the price difference.
*Price Difference:The amount of difference between our price and the competitors price.
Example:
| Our Price:
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$350.00
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| Competitors Price:
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$325.00
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| The Difference in Price is:
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$25.00
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| 10% Additional Discount of Price Difference |
$2.50 |
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| Your Total: |
$322.50 |
The Better Price Offer is not a guarantee, and we are not obligated to meet any price. Better Price rules and regulations may change at anytime without notice. The Better Price Offer is only valid with online advertised pricing. Better Price Offer match must take place prior to your purchase, and is not retroactive and cannot be used with any other offer.
Tax Information:-
If you live outside the state of Kansas, Kansas sales tax does not apply to anything you purchase from us. Some states may bill you directly for "Use Tax", which is similar to Sales Tax. Use tax affects items purchased outside the state you live in which are shipped within the state for your use, that you did not pay Sales Tax on. You are responsible for all Use or Sales taxes billed by your State (other than Kansas Sales Tax).
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Payment Methods Accepted:-
We are securely setup to accept Visa, Mastercard, American Express, and Discover. Money orders or Cashier's checks can be mailed to:
- ticktock-clock-superstore.com
- 2081 N. Webb Rd.
- Wichita, KS 67206
Personal Checks will be accepted, however, products will not be shipped until the check clears your bank.
General Return Policy:-
At ticktock-clock-superstore.com, we want you to be extremely happy with your furniture purchase. Therefore, you may rest assured that you can return any product within 15 days of receipt under the following conditions:
- All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified.
- Prior return authorization is required by calling (877) 683-9393 (Toll-Free), or emailing CustomerSupport@ticktock-clock-superstore.com. Failure to obtain return authorization will result in your return be refused and shipped back to you at your cost.
- The initial freight charges plus a minimum of a 20% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time ticktock-clock-superstore.com, its subsidiaries, or the manufacture is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued.
- Some of our products are offered with free shipping, so please be aware that if you return one of these products the actual shipping costs will be deducted from your return refund.
- For undeliverable or refused shipments, the customer will be responsible for the initial freight (including actual shipping costs in a “free shipping offer”), and any and all return charges for freight, plus a minimum of a 20% restocking fee. The customer is responsible for the cost of insuring the return freight."Please note that items sold as "No Returns" cannot be returned."
General Damage Policy:-
We only carry well packaged products; however shipping damages are always possible. If your item appears to be damaged, please follow the instructions below:
- It is important that you contact us within 48 hours of delivery, as freight claims need to be filed within that time frame. Notification of damage after 48 hours of delivery may cause you to be subject to further fees for replacement.
- If your package appears even slightly damaged, write “Package Damaged” when you sign for delivery. This will allow us to prove damage to the shipping company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement.
- If your package is significantly damaged, you should refuse receipt of the shipment. If you have already accepted and signed for a package that has "concealed damage" or there are parts missing, contact us right away and we will ship you the replacement parts free of charge. If there are multiple parts damage, we may, at our option have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging and unassembled. ticktock-clock-superstore.com reserves the right to require photographs and/or proof of any damaged product.
To request replacement parts please contact iFurn Stores at CustomerSupport@ticktock-clock-superstore.com or call (877) 683-9393. iFurn Stores reserves the right to provide replacement parts or replacement items for any damaged part or piece of furniture to fulfill the customers original order. If damaged orders are canceled they will be subject to the guidelines of the return & cancellation policy and be assessed a minimum of a 20% restocking fee plus shipping fees both ways.
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General Cancellation Policy:-
Orders canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has occurred will be subject to the rules of the return policy. The return, damage and cancellation policies above are General Policies for all products. Individual products may have unique rules and regulations and will be listed below under the Individual Product Policy. In the event there is a conflict between the terms and conditions of the General Policy and Individual Product Policy, the Individual Product Policy shall control.
Backorder Policy:-
Orders must be paid in full prior to them being sent to the warehouse for shipment. If a product is on backorder or becomes on backorder after the order has been placed you will be sent an email with the current backorder status of your order. Paid orders have first priority of being shipped out once the backordered item is back in stock. If you have more than one item on your order the entire order will be held until everything is available. You can request that the available items be shipped out now and the backordered item when it becomes available. However, there are additional shipping charges to ship partial orders.
Manufacturers Restocking Fee:-
A minimum 20% restocking fee is imposed by the manufacturer, or their authorized distributor on merchandise returned. Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Closeout, discontinued, and surplus merchandise may not be returned. Shipping instructions will be provided, if authorized by the manufacturer or their representative.
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Free Shipping on Hundreds of Products!-
Don't Pay An Extra Penny For Shipping! That's right; we offer hundreds of products with free shipping. Free Shipping is offered only in the 48 contiguous US states. We promise you won't be surprised with any hidden charges. The fees you see for products offered with free shipping is exactly what you'll pay, unless you live in Kansas where sales tax applies. Please be aware that if you return an item marked as Free Shipping, the actual shipping costs will be deducted from your return refund. Not all products qualify for free shipping. Products that do qualify are clearly marked "Free Shipping". If you order a product without free shipping, the correct shipping fee will be calculated in the shopping cart when you enter your zip code. Read our completesite policies.
Privacy Statement:-
This privacy statement applies to the website of:
We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.
We collect information for the following purpose(s):
- Completing or supporting an activity
- Tailoring the website for its visitors
Who has access to the information we collect?
- Ourselves
- Delivery services possibly not sharing our privacy policy
The website does not collect data that can identify its visitors.
If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.
About Our Pricing:-
All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the rightto alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices
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